Beaverton Motorcycles is looking for friendly and outgoing powersports enthusiasts to work as Warranty Specialists for our multi-brand dealership. "What Can We Do For You Today" mentality is a must. The ideal candidate will have experience in powersports and motorcycles, and at least three years’ experience working as a Warranty Specialist in a large dealership. We are one of the industry leaders in sales and service for KTM, Yamaha, Suzuki, Beta, Kawasaki, Honda and more. Position is Full time, Tuesday - Saturday, 9a - 6p.
Primary role will be to administer warranty claims that are received in relation to our products. You will handle the claim, assess them to assure compliance with the rules of the warranty, and make decisions as to whether the work is carried out under the warranty requirements.
There are certain in-house systems for processing claims that will need to be learned. Preference will be given to those who have Lightspeed experience. Most of the work will be computer based, writing letters and communicating with our customers and manufacturers about warranty claims.
For immediate consideration, CLICK HERE to complete our online application (preferred). Or, reply to this craigslist posting and attach your resume in a Word or PDF format.
A DAY IN THE LIFE OF A WARRANTY SPECIALIST MAY LOOK LIKE THIS:
Primary point of contact for those who have sent in claims
Assess and organize, complete paperwork pertaining to claims
Ensure correct filing and storage of paperwork and records for future needs
Direct reporting and contact with accounting team (Business Office) to ensure payment is received for any work commissioned
Primary contact with service/technical team (Technicians and/or Advisors) to schedule work carried out as part of a claim
Arrange for delivery of parts or replacement items if a claim requires it
Scheduling service and repair appointments
Stay current on company news and policies to ensure claims are assessed along the correct lines
This job description in no way states or implies that these are the only duties to be performed in this role
THINGS YOU WILL NEED TO BE SUCCESSFUL:
Advanced computer and customer service skills are a distinct benefit as they are important elements of warranty work
Training on in-house systems and processes will be available, candidate must show a willingness and ability to learn; Lightspeed CRM experience will place you at the head of the class
Excellent interpersonal and communication skills, written and verbal
Diplomacy and tact
Patience and discipline to work to set rules and parameters
Organizational ability
Specific industry knowledge – KTM, Yamaha, Suzuki, Beta, Kawasaki, Honda and more
Basic English literacy and verbal/written communication skills are essential
Professional and strong communication, reasoning and organizational skills
Ability to multitask in a fast-paced environment; always on, friendly, patient, and curious
Strong problem solving, critical thinking, and analytical skills
Significant attention to detail
Ability to adjust work flow quickly and smoothly
Proven history of resilience
Outstanding customer and co-worker service skills
A strong work ethic and professional demeanor
Mature actions with regards to attendance, punctuality and meeting deadlines
Civil and respectful workplace etiquette (social distancing remains our norm)
THE IMPRESSIVE BENEFITS & PERKS THAT MAKE US A GREAT CAREER DESTINATION
WEEKLY PAY
Medical, Dental, Vision, Pharmacy – an industry leader in benefit offerings (employer pays more than 80% of the employee-only premium, and a significant portion of family coverage)
Income replacement insurance (short- and long-term disability), critical illness, accident, life, and more
Paid time off (start accruing on day one)
Paid Holidays
Take your Birthday off (BirthdayAway)
Employee purchase plan (vehicles, motorcycles/ATVs, service, parts, apparel, gear, and more)
Employee assistance program
Company-paid life insurance
Flexible spending plan or health savings account; daycare spending plan
Top rated 401(k) w/employer match
Years of Service Awards (be rewarded for your loyalty and longevity)
Pet insurance discount programs
Plus more
KEEP THESE REQUIREMENTS IN MIND
Must have the ability to work days, evenings, and weekends as scheduled – MANDATORY (we are open 6 days a week)
Dedication to your job and a strong work ethic
Must be able to work on your feet for up to eight hours per shift (frequent sitting/standing/walking/listening)
Chosen candidate will pass background and drug screen
Beaverton Motorcycles - a better way to work™ Feel proud about the organization you work for and get great benefits too! 60 years and still going strong! Apply today.
For immediate consideration, CLICK HERE to complete our online application (preferred). Or, reply to this craigslist posting and attach your resume in a Word or PDF format.
Lanphere Enterprises is one of the premier retailers of automobiles and motorcycles, and their related services and accessories, in the Pacific Northwest. Our family of dealerships currently includes Beaverton Honda, Beaverton INFINITI, Beaverton Kia, Beaverton Motorcycles, Newberg Jeep Ram, Canyon Road Auto Body, and Beaverton Auto Spa.
Lanphere Enterprises, Inc. is proud to be an equal opportunity employer and we value diversity. All employment decisions are made on the basis of qualifications, merit and business need. We eVerify.
By submitting your interest in this employment opportunity, you certify that the information you have given is true and complete and that in the event of employment, you understand that any willful omission or misrepresentation may result in discharge You also acknowledge that the company/organization to which you are applying is an Equal Opportunity Employer that values diversity, and all employment decisions are made on the basis of qualifications, merit and business need, and that we eVerify You understand that this application is not intended to be a contract of employment You authorize investigation of all statements contained in your resume/application as may be necessary in arriving at an employment decision You authorize any person, company, and/or educational institution you have listed as a reference to fully disclose, in good faith, any information they may have regarding your qualifications for employment You understand that this employment application, and any materials submitted with it, are the property of the requesting employer and will not be returned Lanphere Enterprises, Inc. uses eVerify for I-9 processing All positions require background/mvr/drug/alcohol testing before and/or during employment. If you agree and you wish to apply for a position, please continue with your submission. Thank you for your interest.